Routine maintenance of your equipment and machinery is the only guarantee that your products will perform the best. Be it a home security system, a nurse call system, etc., maintenance and servicing should be prioritized at every operation. Maintenance and servicing without a better plan is very hectic and disturbing. Thus most equipment and machinery users always think ahead and enter into agreements with service providers such as BASS to save on cost, time, and financial strains that might occur along the way. Such agreements are binding, and they bring in so many advantages. The most common agreement most clients consider is the Annual Maintenance Contract (AMC). This blog will define AMC and discuss the eight important checkpoints before signing an Annual Maintenance Contract.
Figure 1: Sample services provided in an AMC Courtesy of BASS
What is an (AMC) Annual Maintenance Contract?
An Annual Maintenance Contract, abbreviated as AMC, is an agreement between a client and a service provider for routine maintenance of equipment and machinery annually at a specified cost within 12 months. The agreement ensures that the client receives maintenance or replacement of the equipment supplied to them by the provider when broken or as may be agreed upon in the contract.
A good AMC offers the following services:
- Regular and routine maintenance.
- Technical support and training.
- Systems updates and upgrades.
- Repairs and sometimes replacements.
Eight Important Checkpoints Before Signing an Annual Maintenance Contract.
Before signing any AMC, ensure that the following eight checkpoints have been addressed precisely and conclusively:
- Ensure that you understand the AMC Terms: Before signing any AMC with home automation companies, you should ensure you completely understand the services the contract provides to maximize the benefits and avoid overcharges.
- Have Knowledge of What is in the AMC Contract: Knowing the AMC contract’s content before signing one is prudent to avoid sourcing for services you can handle alone. Go through the contract in detail and ask for any available discounts to ensure you reap the most from the agreement.
- Confirm the service provider’s reputation and credentials: Don’t just enter a blind agreement because a provider has decided to do so. Research the provider’s online reputation, ratings, credentials, and experience.
- Confirm the Cost of the AMC contract: Knowing the cost of the contract ensures that you get value for your money. Such contracts are very expensive, and knowing the cost will make you pick a contract you can afford.
- Confirm the contract provider’s response time: Response time is when a service will take before coming for your aid. It is very important to confirm this response time before signing AMC.
- Let everything about the AMC be provided in writing: Your contract must be in writing for future reference. Remember, human change, and you should not trust their words unless it is in written form.
- Confirm if your AMC provider is licensed and insured: Security Industry Regulatory Agency, SIRA, is entitled to licensing companies providing home automation and security systems installation, maintenance, and repair in UAE. Ensure such authority has licensed your provider.
- Confirm what the AMC cancellation policy says: Please, don’t sign any AMC before reading its cancellation policy. It might be too expensive to cancel an already-signed AMC.
In conclusion, the above eight key points are crucial before entering into an AMC agreement with any company or provider. The provider and the receiver should be conversant with such checkpoints before agreeing. Remember to enter into agreements with reputable companies, such as Business Automation & Security Systems, when sourcing for your home automation, security maintenance, and service provider.
